Shipping Policy

Delivery Areas:
We deliver across all governorates in Egypt.
If your location is outside the shipping company’s coverage area, you will be informed before order confirmation.
Order Confirmation & Processing
Orders are confirmed within 24 hours of placement (via call or message).
Order processing time before shipping: 1–2 working days.
Orders placed on Fridays or official holidays will begin processing on the next working day.
Estimated Delivery Time:
Once the order is shipped, estimated delivery times are:
Cairo & Giza: 1–3 working days
Alexandria & Delta: 2–4 working days
Other governorates: 3–6 working days
Note: Delivery times are estimates and may vary during peak seasons, promotions, or due to shipping company conditions.
Shipping Fees:
Shipping fees vary depending on the governorate and area.
The final shipping cost will be clearly communicated before dispatch or during checkout (depending on the website system).
Payment Methods
We offer the following payment options:
Cash on Delivery (subject to availability in your area)
Online payment via card, InstaPay, or Vodafone Cash (optional)
Shipment Tracking:
After shipping, you will receive:
A shipping confirmation message
A tracking number (if available) or shipping company details
Address & Contact Information
Please ensure that your full address and correct phone number are entered accurately.
Failure to reach the customer or incorrect address details may cause delivery delays and could result in additional reshipping fees.
Failed Delivery or Order Refusal:
If delivery fails due to no response, incorrect address, or order refusal:
The order may be canceled, and
Shipping or shipping + return fees may be charged according to the shipping company’s policy.
Shipping-Related Returns & Exchanges:
If the product arrives damaged or incorrect, please contact us within 24 hours of receipt with clear photos of the item and packaging.
The case will be handled according to our Exchange & Return Policy.